Emails without attachement
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memed
Posts: 12
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Emails without attachement
Thursday, January 12, 2012 09:47:56 am
Hi all,
Sometimes I am getting emails from D14D as an alarm notification but without any data.
The correct email is coming with the following title; "Alarm: Kamera9: event=022767 alarm=ELogic" and live image. But sometimes i am getting mails with "Alarm: $(id.nam): event=$(fpr.eno) alarm=$(evt.est.activated)" and without image.
Anyone has any idea? any experience like this?
thx.
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Matteo Lugaresi
Sig.
Posts: 303
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Firmware update
Thursday, January 12, 2012 12:10:18 pm
What firmware are you using? Make sure the camera mounts the latest version 4.1.0.8 downloadable from here (right click -> Save file as...).
Hope this helps!
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memed
Posts: 12
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fw upgrade
Thursday, January 12, 2012 01:21:27 pm
thx for your quick reply Matteo.
This is what i have on the camera D14D-Sec-Night-180;
Software MX-V4.1.0.8 (2011-07-12).
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Matteo Lugaresi
Sig.
Posts: 303
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Let's investigate...
Thursday, January 12, 2012 02:53:09 pm
When you receive those blank e-mails can you read any error message in the camera logs file (http://[ip_cam]/admin/transferresults)?
Could you please tell me how you configured the Alarm E-Mail profile and the Action Group that recall the e-mail profile?
I would like to reproduce your configuration with my camera.
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memed
Posts: 12
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Messages and config
Thursday, January 12, 2012 03:14:25 pm
here's the messages regarding with and without mail sending;
without attachment:
14:09:54 IPMSG Barix-on[2422] Notify sent to 192.168.1.98:80. 156 bytes in 3.004s.
14:09:56 EMAIL AlarmMail[2424] Starting mail transfer to server smtp.gmail.com.
14:09:57 EMAIL AlarmMail[2424] Mail delivered to server. 1041 bytes sent in 0.9s.
14:10:12 IPMSG Barix-off[2437] Notify sent to 192.168.1.98:80. 211 bytes in 3.024s.
=========
with attachment:
14:12:26 IPMSG Barix-on[2459] Notify sent to 192.168.1.98:80. 156 bytes in 3.015s.
14:12:27 EMAIL AlarmMail[2461] Starting mail transfer to server smtp.gmail.com.
14:12:37 EMAIL AlarmMail[2461] Mail with one attachment delivered. 943689 bytes sent in 9.6s.
14:12:52 IPMSG Barix-off[2466] Notify sent to 192.168.1.98:80. 211 bytes in 3.003s.
config is;
i have VM1 and VM2. on ECounter i am counting the VM1. when it's 3 this is ECounter and action is Red Frame. On ELogic first i am waiting for Ecounter to succeed and then VM2 and first sends an IP notify then this alarm mail then another IP notify.
Briefly;
VM1 : action dead time(ADT) 3
VM2 : ADT 4
ECounter: ADT 15, Ecount 3, More/Equal, VM1, Min. Delay 2, Max.D. 9, Every
ELogic: ADT 15, ECounter, VM2, A-->B, 2, 10.
Email notify settings are straight forward, nothing special. I am using gmail to send the mails.
Please let me know if you need anything else.
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Matteo Lugaresi
Sig.
Posts: 303
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On my side everything is ok
Friday, January 13, 2012 03:04:30 pm
I've been testing my D14 (software 4.1.0.8) since yesterday. So far I've received roughly 100 mails and all of them were ok:
-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+
Camera mx10-10-137-116
Address 192.168.177.83
Time 2012-01-13 14:48:15.734
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generated by MOBOTIX camera
Software version MX-V4.1.0.8
Attachment: E00000.jpg
-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+
Could you please reset the camera to factory defaults and re-configure it?
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memed
Posts: 12
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10 cameras have the same config.
Monday, January 16, 2012 08:49:26 am
Actually we have 10 cameras and time to time I am getting these false emails from different cameras. I have checked the date of these mails to see if it's happening when more than one camera try to send a mail, since they are using the same mail server, but it's not. can it be something with the traffic on the network?
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Matteo Lugaresi
Sig.
Posts: 303
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Re:
Thursday, January 26, 2012 10:25:59 pm
Are you still having issues with blank e-mails?
Did you get hold of MX support?
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memed
Posts: 12
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Late response
Tuesday, March 27, 2012 03:18:47 pm
I am still getting blank emails from time to time. i saved a copy of config. and did a factory reset except network. then reload the same config. but it didn't help. i will change the cameras but don't have time to do yet.
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