Home / Support / FAQ

You Need More Information?

Please Don't Hesitate to Ask!

Two People Talking

We will try to answer your requests within one business day. Please understand that we can only process your questions properly, if you supply all of the following information via email, fax or letter:

  • a written description of the problem,
  • the camera information (i button in the blue bar above the image or open Admin Menu > Hardware and Release Information),
  • a test image attached to the email, if you would like to get help on image settings.

Our support team can only help you efficiently if you fully supply this information.

Our international support staff can be reached at support-intlSPAMFILTER@mobotix.com from Monday to Friday from 8 a.m. to 6 p.m. (German time).

Our US support staff can be reached at support-usSPAMFILTER@mobotix.com from Monday to Friday from 8.30 a.m. to 5.30 p.m. (EST)

We hope you will understand that MOBOTIX cannot provide telephone support from Germany (Tel.+49-6302-9816-102) until you have submitted the information as indicated above.