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Author	Message
Stephen Burley Mr. Posts: 0	Firmware update failure Martedì, 25 Agosto 2009 11:05:29 Hi One of our customers has updated a q24 with the wrong firmware is there a way of fixing it and returning it to a q24 firmware as it currently has the D12 firmware on it? does the camera not make a check to see if it is the correct firmware? Stephen
Ralf Hubrich Posts: 0	Q24 cannot be updated with D12 firmware Martedì, 25 Agosto 2009 12:07:48 Hi Stephen, we checked this to ensure that a Q24 can not be updated with a D12 firmware. As we excepted the Q24 shows an error message that it can not upload the D12 software. I think your customer has another problem with his Q24. Regards, Ralf

Author

Message

Stephen Burley
Mr.

Posts: 0

Firmware update failure

Martedì, 25 Agosto 2009 11:05:29

Hi
One of our customers has updated a q24 with the wrong firmware is there a way of fixing it and returning it to a q24 firmware as it currently has the D12 firmware on it? does the camera not make a check to see if it is the correct firmware?

Stephen

Ralf Hubrich

Posts: 0

Q24 cannot be updated with D12 firmware

Martedì, 25 Agosto 2009 12:07:48

Hi Stephen,

we checked this to ensure that a Q24 can not be updated with a D12 firmware. As we excepted the Q24 shows an error message that it can not upload the D12 software. I think your customer has another problem with his Q24.

Regards,

Ralf