Contact Us

Contact Us

Contact us:

  • 1 Your Request
  • 2 Personal Data

Please tell us who you are

Your Partner Level

How can we help you?

How can we help you?

How can we help you?

MOBOTIX support is primarily available to the trained MOBOTIX partners.

The respective dealers or installers are responsible for the warranty of their customers.

Therefore, the initial contact must always be made through the responsible dealer or distributor.

The factory IP No. of your camera helps us to process your enquiry quicker. Stating the IP No. is not mandatory, though.

Need to contact MOBOTIX Support services?

Try out our new After Sales Support section, exclusive for MOBOTIX Partners, within our MOBOTIX Partner Portal. 

Simply by logging in to your Partner Portal account you can have immediate access to create and view the status of your Professional Services, Technical Support and Repair & Maintenance (RMA) requests – quickly and easily, whenever or wherever you are.

Hint: With "IP No." we refer to the factory IP Adress / serial number. You can enter multiple IP Nos. if necessary.

IP No. needs to have the format 10.[number].[number].[number]
e.g. 10.123.45.67

Summary of your Request

Details of your Request


Locations around the globe

Headquarters in Germany
USA

Quotations based on Price List Discount and Requests from Regional Offices : US-Sales@mobotix.com

Design, Technology Decision, Solution to be used: US-Presales@mobotix.com

Purchase Order Placement and Updates: US-Order@mobotix.com

Special Bid / Project Registrations and Pricing: US-Sales@mobotix.com

Tech Support : support@mobotix.com

Training and Certification both internal and external : US-Campus@mobotix.com

Australia

MOBOTIX Australia

MOBOTIX Location

Phone
 +61 2 8507 2000
ml-sales-apac@mobotix.net
Get in contact now
France
Japan
Middle East and Africa+

Middle East and Africa+

MOBOTIX Location

Phone
 +971 4368 4945
info-intl@mobotix.com
Get in contact now
Russia

MOBOTIX Россия

MOBOTIX Location

Phone
 +7 499 299 13 64
info-intl@mobotix.com
Get in contact now
Spain

Need to contact MOBOTIX Support services?

Try out our new After Sales Support section, exclusive for MOBOTIX Partners, within our MOBOTIX Partner Portal. 

Simply by logging in to your Partner Portal account you can have immediate access to create and view the status of your Professional Services, Technical Support and Repair & Maintenance (RMA) requests – quickly and easily, whenever or wherever you are.

 

To the Partner Portal

Direct Contacts:

Sales
Order Taking
Campus
International Technical Support
Technical Support for Australia

Technical Support for Australia

Support

Phone
 +61 2 8507 2002
support@mobotix.com
Get in contact now
Technical Support for USA and Canada

Technical Support for USA and Canada

Support

Phone
 +1 212 385 6126
support@mobotix.com
Get in contact now