Risks & Challenges
A £15-million rebuild of its Snowhill site in West Sussex was a chance for Haskins to improve security and retail video technology. Retail sites like the Haskins destination centres are difficult to monitor because of multiple product and Point-of-Sale areas. Some of these were not covered by the existing system. Images were stored on a DVR device, but playback was “painful”, unintuitive and poor quality. Also, the system lacked retail operation monitoring and analysis.
The new system had to be easy to manage and use especially for non-technical staff. New equipment needed to be installed discretely and not intrude on the customer experience. It also had to blend in with the stylised architectural design of the new buildings and Haskins’ brand image of a modern, light and open retail environment.